Training for my new circulation job was this week. I couldn’t possibly tell you everything without this post going on forever, so I’ll summarize.
Monday: We handled all the paper work (like W-2’s, scheduling availability, etc.), did introductions, participated in ice breakers, and learned about AACPL’s mission and the importance of customer service.
Tuesday: Learned how to issue library cards to new patrons and reissue to current patrons, modify the information of current patrons, and the procedure for checking out (and operating) e-Readers.
Wednesday: Practiced checking books in/out, renewals, fines, etc. Also discussed collections…eeek!
Thursday: We were trained on how to hold books for patrons and how to suspend them if requested, plus learned about interlibrary loan procedures. We accessed our work email and Eliza, which is AACPL’s intranet and heard about what a typical day is like in circulation.
Friday: The focus today was on problem solving when encountering a challenging patron, practicing scenarios in groups, and how to properly handle things we might need to lift or push.
Next week we start our on the job training, but we will be spread out around the fifteen branches.